Returning an item
We know sometimes it's hard to choose the right size for your pet. Even the best of us find it hard to measure a very wriggly dog or cat! So we are happy to exchange items to a bigger or smaller size for you (stock dependent).
Some of our items are priced differently from size to size (i.e a size L may be more expensive than a size S). Or you may have bought an item in a sale and it now isn't in the sale. If the item you want to exchange to is higher in price than your original item we will have to charge you the difference. Unfortunately we don't refund if the new item is less in price however as this covers our exchange postage costs.
We are also happy to simply refund you if the item isn't quite right for you, or something is damaged which we hope is never the case.
As a small business though we don't offer free returns, so returns are at your own cost. We advise sending items back tracked or getting a proof of postage in case they go missing. Our address for exchanges and returns is:
Pops & Coco Returns
Ground Floor, 5 Kings Row
Important: If your item was screen printed to order, please contact us for a separate returns address.
Please include a note with your return detailing your order number and if exchanging, what size you want to exchange to. If the size you want isn't in stock we will contact you to discuss other options. Exchanges will be sent out 2nd Class with Royal Mail.
Please send items back within 14 days of delivery. There is no need to email us first.
Refunds will be processed within 3 working days of receiving your items back to your original payment method, not including any postage costs you originally paid. Your refund is for the products only, unless of course it was damaged.
Items sent back for return or exchange must be in their original packaging where applicable, and in resellable condition with no wear or tear or visible usage including pet hair. If an items comes back which is dirty or worn we will contact you via email and then send it back to you.